5. Cummins, Fred A. 2010. «Building the Agile Enterprise: With SOA, BPM and MBM». Burlington, MA: Elsevier Science.

6. Derler, Andrea, Anthony Abbatiello, and Stacia Garr. 2017. «Better Pond, Bigger Fish: Five Ways to Nuture Developing Leaders For an Ecosystem of Growth». January 23. Deloitte Insights. New York: Deloitte. www2.deloitte.com/us/en/insights/deloitte-review/issue-20/developing-leaders-networks-of-opportunities.html.

7. Dumas, Marlon, Wil van der Aalst, and Arthur Ter Hofstede. 2010. «Process-Aware Information Systems: Bridging People and Software Through Process Technology». Hoboken, NJ: Wiley Interscience.

8. Fischer, Layna. 2011. «Taming the Unpredictable. Real World Adaptive Case Management: Case Studies and Practical Guidance». Lighthouse Point, FL: Future Strategies Inc.

9. Folz, Christina. 2016. «10 Tips for Changing Your Company's Culture – and Making It Stick». June 27. SHRM. Alexandria, VA: Society for Human Resource Management. shrm.org/resourcesandtools/hr-topics/employee-relations/pages/10-tips-for-changing-your-companys-culture – and-making-it-stick.aspx.

10. Hartanto, Jerry. 2019. «AI, Machine Learning, and Deep Learning: The Complete Guide». InfoWorld. February 21. infoworld.com/article/3339561/ai-machine-learning-and-deep-learning-everything-you-need-to-know.html.

11. Harvard Business Publishing Staff. 2018. «The 2018 State of Leadership Development: Meeting the Transformation Imperative». Boston, MA: Harvard Business Publishing. 2uzkee3eob510v4rszskfx11-wpengine.netdna-ssl.com/wp-content/uploads/2018/11/20853_CL_StateOfLeadership_Report_2018_Nov2018.pdf.

12. Hollingsworth, David. 1995. «The Workflow Reference Model». Doc. No. TC00–1003, Version 1.1. Winchester: Workflow Management Coalition.

13. Kellerman, Barbara. «The End of Leadership». United States: HarperBusiness, 2012.

14. Koplowitz, Rob, Christopher Mines, and Allison Vizgaitis. 2017. «Artificial Intelligence Revitalizes BPM: New Features Will Drive Deeper Customer Engagement In Core Processes». Forrester.com. February 10. Cambridge, MA: Forrester Research, Inc. forrester.com/report/Artificial+Intelligence+Revitalizes+BPM/-/E-RES136829.

15. Krafzig, Dirk, Karl Banke, and Dirk Slama. 2005. «Enterprise SOA: Service-Oriented Architecture Best Practices». Upper Saddle River, NJ: Prentice Hall Professional Technical Reference.

16. Lankhorst, Marc M. et al. 2009. «Enterprise Architecture at Work: Modelling, Communication and Analysis, Second Edition». Berlin: Springer.

17. Luckham, David C. 2010. «The Power of Events: An Introduction to Complex Event Processing in Distributed Enterprise Systems». Boston: Addison-Wesley.