18. Mind Tools Team. 2019. «Project Management Phases and Processes: Structuring Your Project». mindtools.com. mindtools.com/pages/article/newPPM_63.htm.

19. Moore, Connie, Alexander Peters, Tom Pohlmann, and Andrew Magarie. 2010. «Business Process Pros Hold The Key To 21st Century Business Transformation». Forrester.com. March 5. Cambridge, MA: Forrester Research, Inc. forrester.com/report/Business+Process+Pros+Hold+The+Key+To+21st+Century+Business+Transformation/-/E-RES56536.

20. Panorama Group Staff. 2019. «2019 ERP Report». Greenwood Village, CO: Panorama Consulting Group. cdn2.hubspot.net/hubfs/4439340/2019-ERP-Report-3.pdf.

21. Project Management Institute. 2004. «A Guide to the Project Management Body of Knowledge». Newtown Square, PA: Project Management Institute.

22. Prosci Staff n. d. «Change Management Best Practices». Prosci.com. prosci.com/resources/articles/change-management-best-practices.

23. Prosci Staff n. d. «Definition of Change Management». Prosci.com. prosci.com/resources/articles/change-management-definition.

24. Prosci Staff n. d. «What Is Change Management?» Prosci.com. prosci.com/resources/articles/what-is-change-management.

25. Rabinowitz, Noah. 2019. «Ten Orthodoxies That Distract Us From Real Leadership Development». Capital H Blog. April 24. New York: Deloitte.

26. Reichert, Manfred, and Barbara Weber. 2012. «Enabling Flexibility in Process-Aware Information Systems Challenges, Methods, Technologies». Berlin: Springer.

27. Von Halle, Barbara. 2002. «Business rules Applied: Building Better Systems Using The Business Rules Approach». New York: John Wiley & Sons.

28. Weske, Mathias. 2007. «Business Process Management: Concepts, Languages, Architectures». Berlin: Springer.

Глава 10

1. Bossidy, Larry, Ram Charan, and Charles Burck. 2011. «Execution: The Discipline of Getting Things Done. London: Random House Business Books». Русский перевод: Боссиди Л., Чаран Р. Исполнение: Система достижения целей. – М.: Альпина Паблишер, 2015.

2. Davenport, Thomas H. 1992. «Process Innovation: Reengineering Work Through Information Technology». Boston, MA: Harvard Business School Press.

3. Hamel, Gary. «Leading the Revolution». Cambridge, MA: Harvard Business School Press. Русский перевод: Хамел Г. Во главе революции: Как добиться успеха в турбулентные времена, превратив инновации в образ жизни. – М.: BestBusinessBooks, 2007.

4. Hammer, Michael. 2001. The Agenda. New York: Crown Business. Русский перевод: Хаммер М. Бизнес в XXI веке: Повестка дня. – М.: Добрая книга, 2005.