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31 Tom Peters, December 30, 2013, www.facehook.com/permalink. php?story_fbid=ioipz626i9f7Z396&id=10666812395.
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32 Debra E. Meyerson and Maureen A. Scully. Tempered Radicalism and the Politics of Ambivalence and Change // Organization Science 6 (1995): 585–600.
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33 Arlie Hochschild. The Managed Heart: Commercialization of Human Feeling. California: University of California Press, 1983.